Refund policy

At Qorawelis, we want you to shop with confidence. This policy explains our return, refund, cancellation, and product issue procedures. It distinguishes our voluntary return policy from any mandatory consumer rights available under applicable law.

1. Voluntary Returns

For purchases not covered by a statutory right of withdrawal, we accept voluntary return requests submitted within 14 days of delivery, subject to the conditions below.

To qualify for a voluntary return:

• The item must be unused, uninstalled, and in resalable condition.
• Original packaging, hardware, accessories, and documentation should be included where reasonably possible.
• You must contact us and follow our return instructions before shipping the item back.
• The item must be securely packaged to prevent additional damage during transit.

Voluntary returns may be declined if an item has been damaged through misuse, improper installation, or handling beyond what is reasonably necessary to inspect it, subject to applicable law.

Furniture may require specialized handling because of its size and weight. Please contact us before arranging a furniture return.

These voluntary return conditions do not limit any statutory cancellation, withdrawal, warranty, refund, or other consumer rights that apply to your purchase.

2. Statutory Right of Withdrawal

Where applicable consumer law grants you a statutory right of withdrawal, you may withdraw from an eligible distance purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, email client@qorawelis.com with a clear statement that you wish to withdraw from your purchase. Please include your order number and the item you wish to return.

You may use the sample withdrawal statement below, or you may exercise your withdrawal right by sending us any other clear and unambiguous statement expressing your decision to withdraw from the purchase. Using this sample statement is optional and is not a condition for exercising a statutory right of withdrawal. Where applicable law permits, you may also submit your withdrawal statement through another legally accepted communication method.

Optional Sample Withdrawal Statement

You may copy and complete the following English template and email it to client@qorawelis.com.

Information	Details
To	Qorawelis
Email	client@qorawelis.com
Subject	Statutory Withdrawal Notice — Order [Order Number]
Consumer's Full Name	[Your Full Name]
Consumer's Address	[Your Address]
Order Number	[Your Order Number]
Order Date	[Date of Order]
Date Goods Received	[Date of Delivery]
Product(s) to Be Returned	[Product Name(s)]
Withdrawal Statement	I hereby give notice that I withdraw from my purchase of the goods identified above.
Date of Notice	[Date]

Optional email template

Subject: Statutory Withdrawal Notice — Order [Order Number]

Dear Qorawelis Customer Service,

I hereby give notice that I withdraw from my purchase of the following goods:

• Order number: [Order Number]
• Product(s): [Product Name(s)]
• Order date: [Date of Order]
• Delivery date: [Date of Delivery]

Please confirm receipt of this withdrawal notice and provide the applicable return instructions.

My contact details are:

• Full name: [Your Full Name]
• Address: [Your Address]

Date: [Date]

Kind regards,

[Your Full Name]

You are not required to use this template. A clear email or other legally accepted communication that unambiguously states your decision to withdraw is sufficient where permitted by applicable law.

You must return the goods within the period required by applicable law. We will provide return instructions and confirm the applicable arrangements.

Refunds Following Statutory Withdrawal

Where the statutory withdrawal rules apply, we will reimburse all payments required by law, including the cost of the least expensive standard delivery option we offered. Additional delivery charges resulting from your choice of a more expensive delivery service are excluded where permitted by law.

We will issue the refund using your original payment method unless you expressly agree otherwise and applicable law permits it.

We will initiate the statutory refund within 14 days after receiving your withdrawal notice, subject to any lawful right to withhold the refund until we receive the goods or evidence that they have been returned, whichever occurs first where permitted by law.

Our voluntary return conditions, including requirements concerning original packaging or resalable condition, will not be used to restrict a non-waivable statutory right of withdrawal. You may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where applicable law permits.

Statutory Return Shipping Costs

For a statutory withdrawal, you are responsible for the direct cost of returning the goods only where applicable law permits and we have properly disclosed that responsibility in advance. We will bear the return shipping cost where required by law or where we have agreed to do so.

For oversized furniture that cannot reasonably be returned through ordinary parcel services, we will disclose a reasonable estimated direct return cost or maximum estimated cost before the purchase where required by applicable law. The estimate will reflect the relevant item dimensions, weight, collection requirements, and delivery location. Actual charges will be handled in accordance with applicable law and the disclosed terms.

If we have not provided a legally required return-cost disclosure, we will not charge you a return cost that applicable law prohibits us from passing on to you.

Statutory withdrawal rights may be subject to legal exceptions, including for certain custom-made or personalized products. We will apply any exception only where permitted by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us at client@qorawelis.com.

Please provide:

• Your order number.
• A description of the issue.
• Photographs showing the damage, defect, or incorrect item, where reasonably available.

We will review the circumstances and determine an appropriate resolution under applicable law. Depending on the issue and your legal rights, the available remedies may include repair, replacement, a refund, a price reduction, or another legally appropriate remedy.

For confirmed shipping damage, product defects, or incorrect items requiring return, we will cover the return shipping costs where required by law and for returns we approve as qualifying product-related issues. We will provide the applicable return instructions.

You will not be required to preserve original packaging where doing so would unlawfully restrict your statutory rights. Please retain relevant packaging and shipping documentation where reasonably possible.

4. Legal Conformity and Warranty Rights

Nothing in this policy excludes or limits any statutory warranty, guarantee, or remedy that cannot lawfully be excluded or limited.

Where applicable law provides a two-year legal conformity guarantee, you may be entitled to remedies for goods that do not conform to the contract during that period. Depending on the applicable legal requirements and circumstances, remedies may include free repair or replacement, followed, where legally available, by a price reduction or contract termination and refund if repair or replacement is unavailable, unsuccessful, or otherwise insufficient under the applicable rules.

Any legally required remedy will be provided without charging you costs that the law requires us to bear.

The two-year period described above applies only where required by the governing consumer protection law. It does not replace or reduce any longer protection or other mandatory rights available under applicable law.

Our voluntary return policy is separate from these statutory rights. A return request outside the voluntary 14-day period may still qualify for a legal remedy.

5. Order Cancellations

Before Shipment

You may contact us to request cancellation before your order ships. We will check the order status and confirm whether cancellation is possible.

If we successfully cancel an unshipped order, we will refund the applicable amount to your original payment method. We will initiate the refund within 1–3 business days after confirming the cancellation, subject to any mandatory legal deadline.

After Shipment

An order that has already shipped may not be eligible for direct cancellation under our standard procedure. You may request a voluntary return or exercise any applicable statutory right of withdrawal.

This procedure does not restrict any cancellation or refund rights provided by law.

6. How to Request a Return or Refund

Step 1 — Contact Us

Email client@qorawelis.com or call +1 (407) 406-7291 during our customer service hours.

Please include your order number, the reason for your request, and any relevant photographs or supporting information.

Step 2 — Receive Instructions

We will review your request and explain the next steps, including the return address, shipping arrangements, applicable costs, and any required documentation.

For voluntary returns, please wait for our instructions before sending the item back. This requirement will not prevent you from exercising a statutory right within the applicable deadline.

Step 3 — Return the Item

For approved returns requiring shipment, we will provide the applicable return instructions and electronic shipping label where offered.

For voluntary returns, reasonable return shipping costs may be your responsibility if disclosed in advance and permitted by law. Qualifying returns involving product defects, shipping damage, or incorrect items will be handled without return shipping charges where required by law or where we have agreed to cover them.

Step 4 — Inspection

We will inspect returned items where necessary to determine the appropriate refund or other remedy. Any inspection will be conducted consistently with applicable law and will not be used to restrict statutory rights.

7. Refund Processing and Timing

For approved voluntary returns that require the item to be sent back, we will initiate your refund within 1–3 business days after receiving and inspecting the returned item, provided the applicable refund conditions are satisfied.

For approved refunds that do not require a return shipment, we will initiate the refund within 1–3 business days after confirming the refund approval, unless a different deadline is required by law.

For statutory withdrawals, the separate statutory refund deadline in Section 2 applies. Where that deadline is shorter than the timeframes described above, we will comply with the statutory deadline.

Approved refunds will generally be issued to the original payment method. We will not substitute store credit or a gift card for a cash refund where applicable law requires a refund to the original payment method.

The 1–3 business days refers to the time we take to initiate the refund, not the time it takes for the funds to appear in your account. Your bank, card issuer, or payment provider may require additional processing time.

Any permitted deduction for return shipping or diminished value will be disclosed and explained as required by applicable law. We will not impose undisclosed fees or arbitrary deductions.

8. Exchanges

We do not offer direct exchanges.

If you would like a different item, size, or style, you may request an eligible return and place a separate order. This policy does not affect your rights concerning defective, damaged, or incorrectly supplied goods.

9. Customer Complaints

We take customer complaints seriously and aim to resolve them fairly and promptly.

We will acknowledge and provide a substantive response to a consumer complaint within 14 calendar days of receiving it. If a complaint requires additional investigation, our response will explain the status of the review and the next steps.

Nothing in this section limits any shorter response deadline or other obligation imposed by applicable law.

10. Customer Information and Privacy

We collect and use order, contact, payment-related, and return information as necessary to process purchases, handle returns and refunds, investigate complaints, and meet our legal obligations. Our handling of personal information is also governed by our Privacy Policy.

Qorawelis is based in the United States. Where personal information collected from customers outside the United States is transferred to or accessed by recipients in the United States, the United States is the destination country for that processing.

We use reasonable safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss. Depending on the processing arrangement and applicable law, safeguards may include access controls, appropriate technical security measures, data-processing agreements, and other legally required protections. Where a specific transfer mechanism or additional safeguard is required by applicable law, we will use the mechanism or safeguard required for that transfer.

For further information about personal information, international transfers, and applicable privacy rights, please refer to our Privacy Policy.

11. Applicable Law and Consumer Rights

This policy is subject to applicable federal, state, and other mandatory consumer protection laws.

Nothing in this policy waives, excludes, or restricts any right or remedy that cannot lawfully be waived, excluded, or restricted. Where mandatory law provides greater protection than this policy, the mandatory legal requirements will prevail.

12. Contact Us

For questions about returns, refunds, cancellations, or complaints, please contact:

Qorawelis

Website: qorawelis.com

Address: 330 Windchase Blvd, Sanford, FL 32773, USA

Email: client@qorawelis.com

Phone: +1 (407) 406-7291

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM