Terms of Service

1. Introduction

Welcome to Qorawelis. These Terms of Service govern your access to and use of qorawelis.com, including browsing products, placing orders, making purchases, and contacting customer service.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will control.

2. Website Use

You agree to provide accurate and current information when placing an order or contacting us. You are responsible for keeping your account credentials secure, if applicable, and for reviewing your order details before completing a purchase.

You may not use our website for fraudulent, unlawful, deceptive, or harmful activities. You may not attempt unauthorized access, interfere with website operations, introduce malicious code, or violate another person's rights.

We may update website content or features as reasonably necessary. Temporary interruptions may occur due to maintenance, technical issues, network disruptions, or circumstances beyond our reasonable control. Nothing in these Terms excludes responsibility where such exclusion is prohibited by law.

3. Products, Prices, and Availability

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, materials, prices, and availability information. Product colors, textures, finishes, and appearance may vary due to lighting, screen settings, photography, measurement methods, or normal product characteristics.

Product images may show styled settings or accessories that are not included unless the applicable product description expressly states otherwise. Please review the product details and specifications before ordering.

Prices, inventory, and product information may change. If a material error or fulfillment issue affects an order, we will review the circumstances and address the issue in accordance with applicable law. We will not use a correction to remove consumer rights that are protected by law.

Applicable shipping charges and other costs will be disclosed on the website or at checkout before you submit your order. Please review the final order total and details before purchasing.

4. Orders and Payment

Please confirm your selected products, quantities, shipping address, contact information, and order total before submitting an order.

Submitting an order does not necessarily mean that the order has shipped. Orders are processed and fulfilled according to the applicable order procedures. If an order cannot be fulfilled as expected, we will address the matter in accordance with applicable law and our stated policies.

We accept the following payment methods:

  • Visa
  • Mastercard

You must use an authorized payment method and provide the information required to complete your purchase. If a payment is declined, appears duplicated, or is otherwise unclear, please contact us for assistance. You may also contact your card issuer when appropriate.

For your security, do not send full payment card numbers, card security codes, or passwords through ordinary email.

5. Shipping and Delivery

We ship to addresses within the United States, subject to address and carrier availability.

Our standard shipping terms are:

  • Order processing: Generally 1–3 business days.
  • Daily cutoff: Orders submitted before 6:00 PM local time may begin processing on the same business day. Orders submitted after the cutoff, on weekends, or on holidays generally begin processing on the next business day.
  • Standard shipping fee: $6.99 for orders under $60.
  • Free standard shipping: Orders of $60 or more qualify for free standard shipping.
  • Estimated transit time: Generally 6–11 business days after the carrier receives the shipment.
  • Carriers: Shipments may be handled by DHL, UPS, or FedEx, depending on the shipment.

Processing time is separate from transit time. Delivery estimates are not guarantees and may be affected by carrier operations, weather, holidays, or other circumstances.

Please check your shipping address carefully before placing an order. If you notice an error, contact us as soon as possible. Address changes may not be possible after the order has shipped.

For further details about tracking, delays, and shipment issues, please review our Shipping Policy.

6. Order Cancellation

Cancellation requests are handled under our Order Cancellation Policy.

You may request cancellation before an order ships. We will review the order status, and if cancellation is approved for an order confirmed to be unshipped, a full refund will be issued to the original payment method.

Orders that have already shipped generally cannot be canceled directly. After delivery, you may request a return under our Returns & Refunds Policy, subject to its conditions and applicable law.

To request cancellation, contact us with your order number and the contact information associated with your purchase. A cancellation request is not confirmed until we notify you that the cancellation has been accepted.

Refund posting times depend on your bank or payment provider.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy and applicable law.

  • Return request period: You may generally request a return within 14 days after receiving your order, subject to the applicable policy.
  • Return authorization: Please contact us and wait for return instructions before sending an item back.
  • Exchanges: We do not offer direct exchanges. You may request an eligible return and place a new order for another item.
  • Voluntary returns: For returns based on preference, size, or appearance, the customer may be responsible for reasonable return shipping costs disclosed under the applicable policy.
  • Quality issues or incorrect items: For confirmed quality issues, shipping damage, or incorrect items, return shipping will be provided at no charge to the customer in accordance with our policy.
  • Refund processing: Where a refund is due, it will generally be initiated within 1–3 business days after an approved return is received and inspected. Your bank or payment provider may require additional time to post the funds.
  • Return labels: Where applicable, an electronic return label will be provided after the return is approved.

Eligibility, item condition requirements, return instructions, and refund handling are subject to the Returns & Refunds Policy. Nothing in these Terms limits any consumer right or remedy that cannot lawfully be excluded.

8. Privacy and Cookies

We process personal information as necessary to operate our website, fulfill orders, provide customer support, and carry out related business activities, subject to applicable law.

Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected. It also describes applicable privacy rights and safeguards for international transfers of personal information. Our Cookie Policy explains our use of cookies and similar technologies.

Please review these policies for more information about our data practices. No method of online transmission or storage can be guaranteed to be completely secure.

9. Intellectual Property and Website Content

Website content, including text, photographs, graphics, logos, and page layouts, may be protected by intellectual property laws. You may not reproduce, distribute, modify, publish, or commercially use protected content without appropriate authorization, except as permitted by law.

Third-party materials remain subject to the rights of their respective owners. Nothing in these Terms restricts uses permitted by applicable law.

10. Disputes and Consumer Rights

If you have a concern about an order, payment, delivery, product, or website service, please contact our customer service team so we can review the matter.

These Terms are subject to applicable law. They do not independently establish a particular state's governing law, court jurisdiction, or dispute resolution procedure where that designation has not otherwise been validly established.

Nothing in these Terms waives or limits any consumer protection, statutory right, or legal remedy that cannot lawfully be waived or limited. Contacting customer service does not prevent you from exercising any legal right available to you.

11. Changes to These Terms

We may revise these Terms to reflect changes in our website, services, business operations, or legal requirements. Updated Terms will be posted on this page.

Changes will apply as permitted by applicable law. A revision does not automatically eliminate rights or obligations arising from an existing transaction where those rights or obligations are protected by law.

12. Consumer Complaints and Contact Information

If you have a question or complaint about these Terms, an order, or our services, please contact us using the information below.

We will acknowledge and provide a substantive response to consumer complaints within 14 calendar days of receiving the complaint. If applicable law requires an earlier response or a different deadline, we will comply with that requirement.

Website: https://qorawelis.com

Business Address: 330 Windchase Blvd, Sanford, FL 32773, USA

Email: client@qorawelis.com

Phone: +1 (407) 406-7291

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM