Order Cancellation Policy
This Order Cancellation Policy explains how to request an order cancellation, how cancellation requests are handled, and how eligible refunds are issued. It applies to orders placed through qorawelis.com for delivery within the United States.
This policy should be read together with our Shipping Policy and Returns & Refunds Policy. Nothing in this policy limits rights or remedies that cannot lawfully be waived under applicable law.
1. Canceling an Order Before Shipment
If you wish to cancel an order, contact us as soon as possible. We will check the order status and determine whether cancellation can be completed before shipment.
If the order has not shipped and cancellation is confirmed, we will cancel the order and issue a full refund of the amount paid for that order to the original payment method.
Submitting a cancellation request does not, by itself, confirm that the order has been canceled. If the order has already entered shipment or has been handed over to the carrier, direct cancellation may no longer be possible.
If we cannot ship an order within the promised time, we will provide any required delay notice and cancellation and refund options in accordance with applicable law.
2. Orders That Have Already Shipped
Orders that have already shipped generally cannot be canceled directly. If you no longer wish to keep your order, please refer to our Returns & Refunds Policy.
Eligible return requests generally must be submitted within 14 days after receiving the item, subject to the applicable return conditions, procedures, and legal rights.
If your order arrives damaged, contains an incorrect item, or experiences another delivery problem, please contact us for assistance. We will review the issue in accordance with our Returns & Refunds Policy and applicable law.
3. How to Request a Cancellation
To request cancellation, email client@qorawelis.com or call +1 (407) 406-7291 during our customer service hours.
Please provide:
- Your order number.
- The email address associated with your order.
- A brief description of your request.
We may request additional information reasonably necessary to verify your order. For your security, do not send your full payment card number, card security code, or account password by email.
We will review your request based on the order's processing and shipping status and notify you of the outcome using the contact information associated with your order.
Until you receive confirmation from us, please do not assume that your order has been canceled.
4. Refunds for Canceled Orders
For an eligible order canceled before shipment, we will issue a full refund to the original payment method.
We will initiate the refund promptly after cancellation is confirmed and within any timeframe required by applicable law. The time it takes for the funds to appear in your account depends on your bank, card issuer, or payment service provider.
If your refund does not appear within a reasonable period, please contact your payment provider or email us for assistance.
We will not impose a cancellation fee or make an unsupported cancellation-related deduction under this policy.
5. Order Changes
If you need to change an item, quantity, or shipping address, contact us as soon as possible.
We will determine whether the requested change can be made based on the order's processing status and, where applicable, the carrier's procedures. Changes cannot be guaranteed once an order has been processed or shipped.
6. Cancellation Complaints and Response Time
If you have a complaint concerning an order cancellation, cancellation decision, or related refund, please contact our customer service team.
We will acknowledge and provide a substantive response to consumer complaints within 14 calendar days of receiving the complaint. If applicable law requires an earlier response or a different deadline, we will comply with that requirement.
Please include your order number and a clear description of the issue so we can review your complaint and respond appropriately.
7. Contact Us
For questions about cancellations, order status, or refunds, contact:
Qorawelis
Website: qorawelis.com
Address: 330 Windchase Blvd, Sanford, FL 32773, USA
Email: client@qorawelis.com
Phone: +1 (407) 406-7291
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM