Contact Us

We’re here to help with questions about your order, our products, shipping, returns, and other shopping-related matters. Contact Qorawelis using the information below, and our customer support team will assist you.

Contact Information

Qorawelis

For questions about an existing order, please include your order number so we can identify the order and assist you more efficiently.

Customer Service Hours

Monday–Friday, 9:00 AM–6:00 PM

Requests received outside these hours, on weekends, or on holidays may be handled during the next available customer service period. We aim to respond to inquiries as promptly as reasonably possible.

Delivery Area

We currently ship within the United States, subject to destination availability and the terms of our Shipping Policy.

For details about shipping fees, order processing, estimated delivery times, and tracking, please review our Shipping Policy.

How We Can Help

Contact us for assistance with:

  • Orders: Order status and purchase-related questions.
  • Shipping and Delivery: Tracking information, delivery delays, and shipping concerns.
  • Returns and Refunds: Return eligibility, return procedures, and refund status.
  • Order Cancellations: Cancellation requests and order processing status.
  • Product Information: Questions about product descriptions, dimensions, and other available details.
  • General Inquiries: Other questions about shopping on qorawelis.com.

For detailed procedures and eligibility requirements, please review the relevant policy on our website.

Consumer Complaints

If you have a complaint regarding an order, delivery, return, refund, or customer service issue, please contact us by email or phone.

We will acknowledge and provide a substantive response to consumer complaints within 14 calendar days of receiving the complaint. If applicable law requires an earlier response or imposes a different deadline, we will comply with that requirement.

Please include your order number, if applicable, and a clear description of your concern so we can review the matter and respond appropriately.

We appreciate your interest in Qorawelis and welcome the opportunity to assist you.