Shipping Policy
Qorawelis is committed to providing clear shipping information and reliable customer support. This policy explains our U.S. shipping coverage, shipping fees, order processing times, estimated delivery times, tracking procedures, and how we handle shipping issues.
1. Shipping Destinations
We currently ship within the United States. We do not offer international shipping under this policy.
Delivery availability may vary by destination. Please provide a complete and accurate shipping address at checkout to help prevent delays or delivery issues.
For questions about delivery availability, contact us at client@qorawelis.com before placing your order.
2. Shipping Rates
Our standard shipping rates are based on the order total:
| Order Total | Standard Shipping |
|---|---|
| Under $60.00 | $6.99 |
| $60.00 or more | Free |
All amounts are in U.S. dollars (USD). The applicable shipping charge will be displayed at checkout before you complete your purchase.
Any applicable taxes or other mandatory charges will be disclosed as required by law. Return shipping costs, where applicable, are governed by our Returns & Refunds Policy.
3. Order Processing Time
Orders generally require 1–3 business days to process before shipment. Business days exclude weekends and applicable holidays.
Our daily order cutoff time is 6:00 PM local time:
- Orders placed before 6:00 PM generally begin processing on the same business day.
- Orders placed after 6:00 PM generally begin processing on the next business day.
- Orders placed on weekends or applicable holidays generally begin processing on the next business day.
Same-day processing does not guarantee same-day shipment. Actual processing times may vary due to order verification, product preparation, or other reasonable operational circumstances.
4. Shipping Methods and Estimated Delivery
We may use established shipping carriers, including DHL, UPS, and FedEx. The carrier selected may vary by order and destination.
After an order is handed over to the carrier, estimated transit time is 6–11 business days.
Typical delivery timing consists of:
- Processing: 1–3 business days.
- Transit: 6–11 business days after shipment.
These are estimates, not guaranteed delivery dates. Total delivery time depends on both processing and transit and may vary due to the destination, carrier operations, weather, holidays, or other circumstances.
We make reasonable efforts to meet the stated timelines. If we cannot ship an order within the applicable promised period, we will provide the required notice and options, including cancellation and a prompt refund where required by law.
5. Order Tracking
Once your order ships, we will provide tracking information when available. You can use the tracking number or link in your shipping notification to check the shipment's progress.
Tracking updates may take time to appear or refresh, depending on the carrier.
If you have not received tracking information or your tracking status has not updated for an extended period, email client@qorawelis.com. Please include your order number and tracking number, if available.
6. Shipping Delays
Delivery may be delayed by severe weather, holiday shipping volumes, carrier disruptions, transportation interruptions, inaccurate address information, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated transit period, contact us by email at client@qorawelis.com or call +1 (407) 406-7291 during our customer service hours.
We will review the available order and tracking information, investigate with the carrier where appropriate, and explain the next steps. Any rights to cancellation, refunds, or other remedies under applicable law remain unaffected.
7. Damaged, Lost, or Misdelivered Packages
Please contact us as soon as reasonably possible if your order arrives damaged, appears to be lost, or is marked as delivered but has not been received.
To help us investigate, provide your order number, tracking number if available, a description of the issue, and photographs of the item and packaging if damage is visible.
We will review the circumstances and available carrier information and work with you toward an appropriate resolution in accordance with our Returns & Refunds Policy and applicable law.
Qualifying returns involving shipping damage will be handled without charging you return shipping costs.
If tracking shows that a package was delivered but you cannot locate it, please check the delivery location and contact us so we can assist with the investigation.
We assess each case individually. Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.
8. Order Changes and Cancellations
If you need to change or cancel an order, email client@qorawelis.com as soon as possible and include your order number.
Before shipment: We will review whether the requested change or cancellation can be completed. If an order has not shipped and cancellation is confirmed, we will issue a full refund to the original payment method.
After shipment: An order generally cannot be canceled directly. If you no longer wish to keep the item, please follow the procedures in our Returns & Refunds Policy. Eligible return requests generally must be submitted within 14 days of receiving the item, subject to applicable legal rights and exceptions.
Address changes and other order modifications depend on the order status and carrier procedures. We cannot guarantee that a change will be possible after shipment.
Nothing in this section limits rights provided by applicable law.
9. Shipping Address and Delivery Responsibility
Please verify your shipping address, city, state, ZIP code, and requested contact information before completing your purchase.
If you discover an address error, contact us immediately. We will assess whether the address can be corrected based on the order's processing status and, if applicable, the carrier's procedures.
If a package is delayed, lost, damaged, or delivered incorrectly, we will review the available records and circumstances to determine the appropriate next steps. Responsibility and available remedies will be determined in accordance with applicable law.
10. Shipping Complaints and Customer Support
If you have a complaint about shipping, delivery, tracking, or a related order issue, please contact us using the details below.
We will acknowledge and provide a substantive response to consumer complaints within 14 calendar days of receiving the complaint. If applicable law requires an earlier response or imposes another deadline, we will comply with that requirement.
Please include your order number and a clear description of the issue so we can review your complaint efficiently.
11. Contact Us
For questions about shipping, order processing, delivery delays, tracking, or damaged or missing packages, contact:
Qorawelis
Website: qorawelis.com
Address: 330 Windchase Blvd, Sanford, FL 32773, USA
Email: client@qorawelis.com
Phone: +1 (407) 406-7291
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM