Privacy policy

At Qorawelis, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit qorawelis.com, purchase our products, or contact our customer service team.

1. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

Contact information: Name, email address, telephone number, billing address, and shipping address.
Order information: Purchased products, order numbers, delivery details, return requests, and refund records.
Payment information: Transaction identifiers, payment status, and information needed to process payments and refunds. Payment card information may be handled directly by our payment processors.
Customer communications: Emails, inquiries, complaints, photographs, and other information you provide when contacting us.
Technical information: IP address, browser type, device information, pages visited, website interactions, and security or diagnostic logs.
Cookie and usage information: Preferences, session identifiers, and browsing activity collected through cookies and similar technologies, where applicable.

Please avoid submitting sensitive personal information that is not necessary to process your order or request.

2. How We Use Your Information

We may use personal information for the following purposes:

Processing payments, orders, shipments, returns, and refunds.
Providing customer service and responding to complaints.
Communicating order confirmations, delivery updates, and service-related information.
Operating, maintaining, and improving our website.
Detecting fraud, preventing unauthorized activity, and protecting website security.
Sending marketing communications where permitted by law and, where required, with your consent.
Complying with legal obligations and resolving disputes.

We will not use personal information for purposes incompatible with applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain essential website functions, remember preferences, analyze website performance, and support advertising where applicable.

Essential cookies help operate the shopping cart, checkout, and website security.
Preference cookies remember settings and selected preferences.
Analytics cookies help us understand website usage and improve performance.
Advertising cookies may support advertising measurement or personalization where applicable.

Where required by law, we will obtain consent before activating non-essential cookies or similar technologies.

You can manage cookies through available website preference settings and your browser controls. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

4. How We Share Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services. These recipients may include:

Payment processors for payment verification, transaction processing, and refunds.
Shipping and delivery providers for order fulfillment and delivery coordination.
Website hosting and technology providers for website operation, maintenance, and security.
Customer service providers for handling inquiries and after-sales requests.
Analytics and advertising providers, where applicable and subject to relevant legal requirements.
Legal or regulatory authorities when disclosure is required or permitted by law.
Business transaction parties in connection with a merger, acquisition, or transfer of business assets, where legally permitted.

We seek to limit disclosures to information appropriate for the relevant purpose. We do not authorize service providers acting on our behalf to use personal information for unrelated purposes unless permitted by law or otherwise authorized.

We do not sell customers' contact information as a standalone mailing list. Certain disclosures may nevertheless qualify as a sale, sharing, or targeted advertising under applicable privacy laws, depending on the actual arrangement. Where required, we will provide the relevant disclosures and opt-out mechanisms.

5. International Data Transfers

Qorawelis is based in the United States. Personal information collected from customers outside the United States may be transferred to, stored in, or accessed from the United States, which is the destination country for such processing.

The United States may have different data protection laws from those in your country of residence.

Where applicable law requires safeguards for international transfers, we will use an appropriate legally recognized transfer mechanism. Depending on the circumstances and legal requirements, safeguards may include contractual protections, access restrictions, encryption and other technical security measures, and organizational controls designed to protect personal information.

Where the General Data Protection Regulation (GDPR) applies, we will implement the transfer safeguards required by that regulation, including an appropriate transfer mechanism where necessary.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, meet applicable legal obligations, maintain transaction records, resolve disputes, and protect our legitimate business interests.

Retention periods depend on the type of information and the reason it is collected. When information is no longer needed, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your state or country of residence and the privacy laws that apply, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Request a copy of certain information in a portable format where required by law.
Withdraw consent where processing is based on consent.
Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.
Object to or restrict certain processing activities where applicable.
Appeal a privacy request decision or file a complaint with a relevant regulator where provided by law.

These rights vary by jurisdiction and may be subject to identity verification, statutory exceptions, and other legal conditions.

We will not unlawfully discriminate against you for exercising a privacy right protected by applicable law.

Where a legally required opt-out applies, we will provide an appropriate method to exercise it and honor recognized preference signals where required by law.

8. How to Submit a Privacy Request or Complaint

To exercise your privacy rights, ask a privacy-related question, or submit a complaint about our handling of personal information, contact us using the details below.

Email: client@qorawelis.com

Phone: +1 (407) 406-7291

Please describe your request and provide sufficient information for us to locate the relevant records. We may request reasonable identity verification before disclosing, correcting, or deleting personal information.

We will acknowledge and provide a substantive response to consumer complaints within 14 calendar days of receiving the complaint. Where applicable law imposes a different or shorter deadline, we will follow the applicable legal requirement.

Privacy rights requests will be handled within the timeframes required by applicable law. If additional information is reasonably necessary or a lawful extension applies, we will provide any required notice.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. Those parties may have separate privacy policies and practices.

We do not control independent third parties' privacy practices. We encourage you to review their privacy notices before providing personal information directly to them.

10. Children's Privacy

Our website is intended for general furniture shopping and is not specifically directed toward children.

We do not knowingly collect children's personal information in violation of applicable law. If we become aware that personal information has been collected in circumstances that violate applicable children's privacy requirements, we will take appropriate action as required by law.

If you believe a child has provided personal information in violation of applicable law, please contact us using the information below.

11. Applicable Privacy Laws

We handle personal information in accordance with applicable United States federal, state, and other relevant privacy laws.

Certain state privacy laws provide additional rights to eligible residents, depending on the law's scope and requirements. Where the GDPR or another foreign privacy law applies to our processing activities, we will comply with the obligations applicable to those activities.

Nothing in this Privacy Policy limits any privacy right that cannot lawfully be waived or restricted.

12. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business practices, website technologies, or legal requirements.

Any revised policy will be published on this page. Where required by law, we will provide notice of material changes or obtain consent before implementing changes that require it.

13. Contact Us

If you have questions about this Privacy Policy, our data handling practices, or your privacy rights, please contact us:

Qorawelis

Website: qorawelis.com

Address: 330 Windchase Blvd, Sanford, FL 32773, USA